Careers At CareFlite

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CareFlite Communications Specialist

Department: 50 Communications Center
Location: Grand Prairie, TX

CareFlite Communication Specialist (911 Call Taker)


Primary Function:

  • Performs all behaviors of Emergency (911) and Non-Emergency Call Take.
  • Opportunity for advancement to dispatcher positions after proven proficiency as 911 Call Taker.

Reports to/Supervises:

  • This position reports directly to their Communications Supervisor and is required to work collaboratively with other CareFlite personnel to accomplish the CareFlite mission and vision.

Essential Duties and Responsibilities:

Safety:

  • Responsible for the safe operation of all CareFlite Air and Ground assets and practices in accordance with federal, state and local laws and regulations; as well as CareFlite Policies and Procedures. Adheres to all safety requirements in the performance of these duties.

Customer Service:

  • Responsible for ensuring that CareFlite is perceived by its customers in a positive manner by conducting all interaction in a professional and courteous manner. Communicates positively with co-workers, patients, family members and medical personnel, as appropriate for this position.

Urgency:

  • Responsible for the completion of assignments and tasks in the time allotted.

Quality:

  • Responsible for the documentation requirements and record keeping related to activities of air and ground units.

Fiscal Responsibility:

  • As measured by employee’s ability to manage time and available resources in completing the requirements of this position.

Teamwork:

  • Required knowledge of the general location of all hospitals in the 19 County North Central Texas Trauma Regional Advisory Council.
  • Knows the general location of all nursing homes in Dallas County.
  • Process 911 calls according to the IAED standards.
  • Demonstrates comprehensive understanding of call taking for ground and air medical ambulances using a computer aided dispatch (CAD) system
  • Obtains correct and thorough patient information from the caller and inputs this information into the CAD in regards to Scene Flights, Interfacility Flights, 911 Calls, Emergency and Non-Emergency interfacility transports within the CareFlite response area.
  • Assists dispatchers in coordinating emergency calls and relaying information to CareFlite resources and or Law Enforcement/Fire Department agencies.
  • Other duties as assigned.

Knowledge and Experience Required:

  • High School Diploma or GED.
  • ETC (Emergency Telecommunicator Certification) within 3-months of hire date.
  • EMD (Emergency Medical Dispatch) within 3-months of hire date.
  • Working Knowledge of English language, spelling and usage.
  • Must pass a critical exam with a score of 80% or higher with 30 WPM or more.

Knowledge and Experience Preferred:

  • EMT (Emergency Medical Technician) preferred, but not required.
  • Basic Medical Terminology preferred.
  • Understanding of CAD software (Rescue Net) preferred.
  • Understanding of Priority Dispatch/ProQA preferred.
  • Understanding of Vesta 911 Phone Systems & Ani/Ali preferred.
  • Understanding of Avtech Radio Systems preferred.

Physical Activity:

  • Light – Moderate

Physical/Mental Skills Required

  • Sitting
  • Walking
  • Standing
  • Cognitive ability to reason, process, etc.
  • Ability to hear
  • Ability to see
  • Ability to distinguish colors
  • Ability to verbally communicate
  • Ability to work in highly stressful situations.

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